Customer Service Policy

At Signature Embroidery, we are committed to providing a high level of customer service. Our procedures are tried and tested to ensure that you are kept aware of progress on your order and hopefully that your order, when delivered, is met with satisfaction.

We recommend that you read our terms and conditions at the outset.

From receipt of your order, we will email you within 3 working days with the artwork for and wherever possible an outline graphic of your garment which will give an indication of positioning. We require your agreement by return email to proceed.

Please note – if you decide to change your requested artwork at this stage we would require to make an alteration charge.

From the date of receipt of your confirmation to proceed, we will endeavour to ship your order within 10 working days by carrier. You will receive an email to advise that the order has been completed and is being prepared for shipment. It is recommended that there is someone in attendance at the proposed delivery address during the hours of 9am – 5pm during the working week.

Delivery & Postage

Signature carton and small package deliveries are by parcel service for next day delivery within the UK and are charged from £10 per carton upwards dependent on weight and carton size. Carriage prices for deliveries outside the UK will be provided on application.

Your carriage charge will be notified in your quotation.

We welcome feedback on your customer service experience with Signature Embroidery as your views are important to us to ensure we strive to further improve our service.